Customer Privacy Policy

By using greenbott.eshops.mu, you agree to be bound by our Privacy Policy. This privacy policy sets out how greenbott.eshops.mu uses and protects any information that you give when you use this website. greenbott.eshops.mu is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. greenbott.eshops.mu may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from September 2022.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer and purchased items

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services listed on the marketplace.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Important: Please note that Images used on the website are non contractual pictures.

Payment Options

We accept Credit/ Debit Cards as mode of payment. All payments are secured by SSL (Secure Socket Layer). greenbott.eshops.mu processes payment through MIPS MyPay who does not store card details. MIPS My Pay is a PCI (Payment Card Industry) compliant payment ecosystem. When you choose an online payment option, your card information is securely processed through the payment gateway. Rest assured that your card is safely encrypted as it travels over the Internet.

Important: It is the buyer’s responsibility to verify, under 48 hours, that payment corresponds to what should have been paid and that payment has well been done. No reclamation can be made to MIPS after 48 hours.

CANCELLATION/RETURN POLICY

1. Once an order has been placed and payment is received, there will be no cancellation option.

2. Refunds/Exchanges:
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at 6032993 with details of the product and the defect. You can send the item you consider defective at the following address:

GREENBOTT LTD, Le Hub, DBM Industrial Zone, Phoenix, Mauritius

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period, whether you are entitled to a refund or a replacement. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

DELIVERY POLICY

1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Location
Items offered on our website are only available for delivery to addresses in Mauritius. We shall soon be able to also propose collection points.

3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates, they are to be used as a guide only and are subject to the acceptance and approval of your order. We shall make every effort to fulfill your order within 48hrs during business days of the date of
your order, however there may be times where your order can be delayed due to unforeseeable circumstance and we shall do our best to get the product delivered. Business day mean Monday to Friday, except holidays.

4. Delivery fee
There is a fee of Rs 275 applicable on deliveries.

5. Questions
If you have any questions about the delivery and shipment or your order, please contact us at 6032993.